If you are not happy with our service, if you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us: 

 

Quilter Financial Planning Complaints Department, Riverside House, The Waterfront, Newcastle upon Tyne, NE15 8NY 

 

Email: QFPcomplaints@quilter.com Tel: 0191 241 0700 

 

You can find more information by visiting the Quilter Financial Planning website: https://www.quilterfinancialplanning.co.uk/contacts/ 

 

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (www.financial-ombudsman.org.uk) 

 

INTERNET PRIVACY NOTICE 

At Town & Country Financial Advisers Ltd we respect your privacy and the confidentiality of your personal information. 

Town & Country Financial Advisers Ltd is an appointed representative of Quilter Financial Planning Ltd and Quilter Mortgage Planning Ltd, who are part of the Quilter Group of companies. For further details on the companies in our group, please visit https//www.quilter.com/about-us/our-brands/ 

 

WHAT DATA DO WE COLLECT AND WHY? 

We collect personal information about you when you use our website, contact us about products and services, visit a financial adviser or carry out transactions with us. We collect information that is necessary for the provision of financial advice and administration of the products or services you are seeking, and for legal and regulatory purposes. We also collect and use your personal information where necessary to improve our services, our business processes, and to communicate with you. For the provision of advice, we need to collect sensitive information, such as information about your health. To do this, we will ask for your consent. 

We will always keep your data safe and secure, and where we share your data with other businesses to fulfil the purposes above we make sure they follow our instructions and keep your data secure. We will never sell your data, and we will not send you communications about unrelated services without your consent. 

FIND OUT MORE 

Our Privacy Notice, holds much more information about how we collect, use and share your personal information. There is also information about the rights you have over your personal data, and how to contact us if you have any questions. Please write to: 

The Office of Data Protection 

Quilter Financial Planning Limited 

Wiltshire Court 

Farnsby Street 

Swindon SN1 5AH 

Telephone: 0161 488 3559 

QFPDataGuardian@quilter.com